This English translation is provided for your convenience. In case of any discrepancy, the Portuguese version prevails.
Alternative resolution of consumer disputes
Under Portuguese Law no. 144/2015 of September 8, as amended, in the event of a consumer dispute, consumers may turn to the following alternative dispute resolution body, within the scope of its competence:
- BodyCNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Center for Consumer Dispute Information and Arbitration)
- AddressRua D. Afonso Henriques, 1, 4700-030 Braga, Portugal
- Phone+351 253 619 107 (Portuguese landline)
- Emailgeral@cniacc.pt
- Websitewww.cniacc.pt
CNIACC's territorial competence covers the municipality of Ourém, where the agency is located.
This information does not affect your right to go to court or the competence of other alternative dispute resolution bodies under the applicable law. More information is available on the Portuguese Consumer Portal at www.consumidor.gov.pt.
Electronic complaints book
Reserva d'Emoções provides the Livro de Reclamações Eletrónico (official electronic complaints book). If you wish to make a complaint about the agency's services, you can do so on the official platform using the link below. A paper version of the complaints book is also available at our office.